Thank you for choosing a piece from the Jean Rachel Timeless Beauty collection. Each piece is crafted with the utmost care, and we stand behind our craftsmanship with a lifetime warranty on all collections, available exclusively to registered customers. This warranty covers any issues that arise from material defects or workmanship.

Warranty Terms:

• The lifetime warranty applies to all of our collections, including sterling silver, 14k gold over sterling silver, and 14k solid gold, 

• Only registered customers who have been registered for at least 3 months are eligible for the lifetime warranty.

Exclusions: Please be aware that our warranty does not extend to:

• Lost items

• Normal wear and tear, such as scratches or bent rings

• Stones that fall out after 6 months

• Fading or wear of gold plating after 1 year

• Improper use or storage

• Modifications or repairs carried out by third-party jewelers

• Damage caused by malicious harm or accidents

Claim Process: If you encounter any issues covered by our warranty, please reach out to our customer service team at convo@jeanrachel.com with your proof of purchase. We will guide you through the process of submitting a claim. Please do not ship back your item before receiving an authorization number. Any items shipped back without an authorization number will not be processed.

Should your claim be approved, we will provide a replacement of the same item, or if the item is unavailable, a store credit equivalent to the original purchase price. Please note that refunds are not available for warranty claims.

Third-Party Purchases: Items purchased through third-party vendors (outside of Jean Rachel’s official channels) are not covered under our warranty. For assistance with such items, please contact the vendor directly.

Modifications: Any modifications or repairs performed by third-party jewelers, including resizing or other alterations made to the jewelry, will void your warranty.

We are committed to ensuring your satisfaction and are here to assist you with any questions or concerns you may have about your purchase.