FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Free Standard Shipping: You should receive your order within 10-14 business days.

Expedited Shipping: If you choose EXPEDITED shipping, your order will arrive within 3-5 business days. (*We do not GUARANTEE expedited shipping to PO Boxes - only to physical addresses.)

All orders are shipped with TRACKING numbers. Check your confirmation email to get your tracking number so that you can track your package as it makes its journey to you!

Your Jean Rachel Jewelry purchase will arrive individually wrapped and sealed; including a gift boxes and eco-friendly storage pouch.

Despite our best efforts, sometimes circumstances out of our control lead to lost packages.
We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, or DHL), as they may be able to initiate a search for your package and locate it.
But, if all else fails, please contact us at: contactus@jeanrachel.com

Returns & Refunds

It is important to us that you LOVE your order!!
Please click HERE for our Return and Exchange policy

Changed your mind? If you would like to change or cancel an order please contact us immediately at contactus@jeanrachel.com.

Please note:

  • If your order has already been processed, you will need to follow the same return process as stated below (all orders are processed within 24 hours - except on weekends)
  • If you have received a gift-with-purchase, that will need to be returned as well to be eligible for your refund

To be eligible for an EXCHANGE or a REFUND, your item must be unused and in the same condition that you receive it.
You will have up to 30 days to return your item for a full refund (less any shipping fees).
Please click HERE for our full policy and directions.

While our entire collection undergoes a rigorous quality assurance process before leaving our studio, we understand that items can break.
Before sending your item back for repair, please reach out to us at: contactus@jeanrachel.com
You may be required to upload a picture of your product for an assessment by our Quality Assurance team.

Refunds will typically be issued within 72 hours of return shipment receipt. Your credit card may take additional processing time for refunds.

Expedited shipping costs are not refundable.

General

Your purchases from the Jean Rachel Collection may be taxed using the applicable sales tax rate for your shipping address.
An estimated sales tax amount will be displayed when orders are placed.
The exact sales tax will be calculated and charged at the time your order is shipped. Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.

For all inquiries, please email: convo@jeanrachel.com

Please refer to our ring size guide.

If you are not sure about your exact size we recommend going up a size.

While we may offer coupons or discounts on purchases, they can not be retroactively applied.

The Jean Rachel Jewelry collection is made of fine metals.

We have a sterling silver collection.

Our jewelry is set with a selection of stones from diamonds to semi precious stones and pearls. All items have their authentication markings indicating the purity of the metal.

Yes, for every purchase you make on our website you earn points that are redeemable for your next purchase.

For more information and registration to our reward program Please visit reward page.

Yes, we offer a 1-year warranty on all purchases made directly from this website.

If you need assistance with your jewelry maintenance, please contact us by mail convo@jeanrachel.com

By following a few simple care tips, you can extend the life and beauty of your jewelry, ensuring that it remains a cherished part of your collection for years to come. READ MORE for tips on how to maintain the shine of your jewelry.

The Jean Rachel Collection is designed and handcrafted by Elshi and his wife Michal. Starting with a preliminary sketch, we envision form, texture and beauty.

Combining these elements into bespoke Jewelry. Our mission is to create timeless Jewelry that will last a lifetime.

This is reflected in our ageless designs and use of precious metals.

Our jewelry collections are designed in house and are made by our skilled team from the initial sketching stage, through casting, polishing and finally the setting of our hand-picked stones.

Jean Rachel is a family business with over thirty years of experience. Our mission is to capture the legacy of our mother Jean Rachel who was an art collector that inspired us to create the brand.

with a mission of creating ageless and high-quality designs all our jewelry pieces are made of solid 925 sterling silver which is a precious and recyclable metal. Each piece is stamped with 925

Every Jean Rachel original piece is shipped with a certificate of authenticity confirming that it is an original Jean Rachel piece made of 925 solid precious sterling Silver.