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Free Standard Shipping: You should receive your order within 10-14 business days.

Expedited Shipping: If you choose expedited shipping, your order will arrive within 3-5 business days. (*We do not guarantee expedited shipping to PO Boxes - only to physical addresses.)

All orders are shipped with tracking numbers. Check your confirmation email to get your tracking number so that you can track your package as it makes its journey to you!

Your Jean Rachel Jewelry purchase will arrive individually wrapped and sealed; including a gift boxes and eco-friendly storage pouch.

Changed your mind? If you would like to change or cancel an order please contact us immediately at contactus@jeanrachel.com.

Please note:

  • If your order has already been processed, you will need to follow the same return process as stated below (all orders are processed within 24 hours - except on weekends)
  • If you have received a gift-with-purchase, that will need to be returned as well to be eligible for your refund

Despite our best efforts, sometimes circumstances out of our control lead to lost packages.
We know it is frustrating! Before contacting us, we would recommend you contact the shipping carrier responsible for your package (USPS, or DHL), as they may be able to initiate a search for your package and locate it.
But, if all else fails, please contact us at: contactus@jeanrachel.com

All payment processing and vital customer information is quick, easy, and secure.

We accept payments from all major credit card companies including Visa, Mastercard, and American Express.

Returns & Refunds

Ensuring your absolute satisfaction is of out most importance to us!

We genuinely want you to LOVE your order.

For detailed information on our Return and Exchange policy, Please click HERE for our Return and Exchange policy

To be eligible for an EXCHANGE or a REFUND, your item must be unused and in the same condition that you receive it.
You will have up to 30 days to return your item for a full refund (less any shipping fees).
Please click HERE for our full policy and directions.

Refunds will typically be issued within 72 hours of return shipment receipt. Your credit card may take additional processing time for refunds.

Expedited shipping costs are not refundable.

Jewelry important information

Please refer to our ring size guide.

If you are not sure about your exact size we recommend going up a size.

Our Jewelry collections are designed and produced in house by our skilled team from the initial sketching stage, through casting, polishing and finally the setting of our hand-picked stones.

Each piece is hand polished to give it the final touch.

All our Jewelry pieces are made of precious and recyclable metals including solid 925 sterling silver, 14k gold over silver, and 14k solid gold. Each piece is stamped with its fine metal mark and is accompanied by a certificate of authenticity.

Jean Rachel is a family Jewelry business with over 30 years of experience. Our mission is to capture the legacy of our mother Jean Rachel who was an art collector and a designer who travelled the world. Her way of life inspires our brand look & feel.

Yes, every purchase from Jean Rachel comes with a certificate of authenticity, ensuring that your Jewelry is an original creation, handcrafted from precious, sustainable metals with precision and care.

Your Jean Rachel jewelry arrives to you with a gift ready packaging.

Depending on your order, your purchase will be packaged in either an eco-friendly box or an environmentally friendly storage pouch.

Every piece is accompanied by a certificate of an authenticity and Jewelry cleaning cloth.

By following a few simple care tips, you can extend the life and beauty of your jewelry, ensuring that it remains a cherished part of your collection for years to come. READ MORE for tips on how to maintain the shine of your jewelry.

Customer care

For all inquiries, please email: convo@jeanrachel.com

While we may offer coupons or discounts on purchases, they can not be retroactively applied.

Yes, for every purchase you make on our website you earn points that are redeemable for your next purchase.

For more information and registration to our reward program Please visit reward page.