Informativa sui rimborsi
Return & Exchange Policy
We’re confident you’ll love your Jean Rachel piece, but if it’s not quite right, we’re happy to help with a return or exchange.
Order Changes & Cancellations
If you need to change or cancel an order, contact us immediately at convo@jeanrachel.com.
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If your order has already shipped, you’ll need to follow our return process.
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Free gifts received with purchase must be returned for full credit.
Returns & Exchanges
To return an item, please note the following:
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Items must be unused, unworn, and in original packaging.
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We reserve the right to refuse returns on items that are not in resellable condition.
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Earrings can only be returned if they remain in fully sealed, tamper-proof packaging.
Return Window:
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Returns: You have 30 days from purchase to return items for a refund (excluding shipping fees).
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Exchanges: You have 60 days to exchange an item. The customer is responsible for return shipping costs.
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Final Sale items cannot be returned or exchanged.
How to Return:
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Contact convo@jeanrachel.com for a return authorization number and return address before sending your return.
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You must provide a valid tracking number once you ship your return. We cannot process returns without one.
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Return shipping costs are the buyer’s responsibility.
Refunds
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Returns are processed within 3-5 business days after we receive and verify the item’s condition.
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Refunds are issued to the original payment method and may take up to 5 business days to reflect in your account.
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Expedited shipping fees are non-refundable.
Missing or Damaged Items
If your order arrives damaged or does not arrive as indicated by tracking, contact us immediately at convo@jeanrachel.com.
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Keep all packaging materials.
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Claims for missing or damaged items must be reported immediately.
Each order is packaged with care and assigned a tracking number so you can follow your shipment’s journey.
Enjoy your new treasure!
